Getting your VoIP business up and running less than 30 days is the easy part. Running a profitable VoIP business is hard. It means controlling OPEX so that you leverage as much profit from your VoIP offering as possible. You have got to make sure you can deliver flawless QoS and customer support. This reduces churn and guarantees more consistent revenue streams. And perhaps most importantly, at the end of each month, you have to make sure that billing operations are smooth and accurate to the penny.
We have created a powerful GUI that we call the Integrated Back Office (IBO). It gives our VoIP reseller customers the ability to quickly and easily enter New Orders, Add Orders, Provision Services and Devices, see Reports on Customers and Sales Reps, as well as facilitate Customer Service.
The IBO is the glue that binds the many facets of our VoIP solution, making it one of the most unique in the industry – no other VoIP solution has integrated this kind of intuitive, easy-to-use back office support so seamlessly.
The IBO is one of the most unique and important features of the GlobalTouch VoIP solution.
As a web-based solution, the IBO offers distinct advantages. Our customers are 1) not tied to an expensive hardware requirement, and 2) enjoy more flexibility and scalability. And because the GlobalTouch VoIP solution uniquely comprises a "complete" VoIP solution indebted to no third-party technology, deploying new services and applications is not only quick and easy, but also low cost with no truck rolls and no finger pointing. From provisioning orders to post-paid billing, the IBO is designed to streamline daily operations.
Everything is accessible by just a few clicks of your mouse.
