The VoIP Week in Review
By Spencer D. Chin
April 27, 2007

In VoIP services, hosted VoIP platform provider GlobalTouch Telecom (News - Alert) adapted its well-known VoIP-in-a-Box solution for the prepaid space. By modifying its solution to accommodate the nuances of prepaid services, GlobalTouch created a platform based on a proven one for a new market and a new customer base.

GlobalTouch is betting on prepaid VoIP being more conducive to customer retention than traditional prepaid phone cards, largely because of the Web-based self-provisioning and self-management tools. Through the web, users can activate their account, retrieve voicemail, recharge balances, and perform other account maintenance functions more easily than with a prepaid phone card, making it less likely they will defect to an alternative provider.